Payment Methods Accepted

Please see our Prices page for product and delivery charge totals.

Credit Cards, Cheques and Bank Transfers

MasterCard/Visa/Amex/Diners Club/Maestro/Solo/Delta/JCB: Order Forms
Prepay Bank Transfer (Wire): Order Forms
Cheque with Order: Drawn on a UK bank in GBP or a US bank in equivalent USD funds. Use the exchange rate at time of order.

Purchase Orders

We do not normally accept purchase orders requesting credit terms. However for high profile industry corporations or government departments with inflexible accounting procedures we may make exceptions. Purchase orders must clearly show an email address for both the requestor (to deliver updates) and the accounts department (for payment queries). Please see our Privacy Policy

Credit Card Orders

To successfully order on-line using a credit card, you must use a verifiable company or ISP assigned email address. For obvious reasons, credit card orders submitted with anonymous free email addresses for delivery such as hotmail, gmail or yahoo are ignored.

License Agreement

Here is the license agreement for our products.

Delivery Charges

Electronic delivery: FREE (excluding normal Internet connection charges)
Air mail delivery on CD (any global destination): 6 GBP

Support

Please note versions of Satmaster Pro versions earlier than Mk7.0 are over 5 years old and cannot be supported.

If your supported licensed software is lost, stolen or damaged, we will replace it by electronic delivery within one working day at no charge.

We aim to answer all technical support queries by email within one working day. Please give full details of the nature of the problem and attach an example output file, if possible.

It is rarely practical to give instant answers to technical questions over the telephone. Please use email where possible. There are no scripted (canned) replies, all support issues are investigated and treated individually.

No 'conference' calls please!

Finally, please evaluate the demo software on your computer system before ordering.

If you have any questions/comments about these terms, please email us. Arrowe Technical Services have been developing and trading satellite related software on-line since 1994.